To submit a return request, please visit our Return Instructions Page. Before submitting a request, carefully read our Return Policy below.
EmpireCovers will accept return requests within 30 days of receipt. After 30 days we can not process a return or exchange. For the full details on our Satisfaction Guarantee, and our Return Policy, see below.
EmpireCovers guarantees that product you ordered will arrive in new condition, be free of defects and will cover the vehicle for which you ordered. Our guarantee is only for covers ordered using our Make, Model, Year selector (excluding the bimini top and RV estimator tool). If your item fails to meet the criteria above EmpireCovers will exchange the item for no additional charge (aside from price differences).
Details:You must contact us to initiate any return, whether your return qualifies under our Satisfaction Guarantee or not. You cannot exchange an item ordered for a different vehicle under the Satisfaction Guarantee.
All returns which do not qualify under the Satisfaction Guarantee above are subject to the terms and conditions set forth below:
We here at EmpireCovers understand that people like to buy gifts for the holidays in advance. We will be extending our return period for any orders between November 23rd until December 25th. Any orders placed between those dates will be able to be returned or exchanged their order up until February 1. Our standard returns policy will still apply to all orders within this range. There will be no exceptions to our regular return policy for orders not placed between those dates.
Please note that due to their complex packing and shipping cost, all RV and bimini returns will be charged a 20% restocking fee on any refund or exchange and the customer will be responsible for paying for all shipping costs involved. EmpireCovers will gladly correct any incorrectly shipped or defective item at no extra charge to the customer within the first 30 days of receiving the order. This includes all replacement bimini canvas tops as well as tops sold with frames.All rocket launcher returns will also have a 20% restocking fee. Customers are responsible for all shipping costs included.
Use code WELCOME at checkout for an extra 5% OFF.