EmpireCovers.com Return Policy
Empire Covers will accept return requests within 30 days of receipt.
After 30 days we can not process a return or exchange. For the full details on our
Satisfaction Guarantee, and our Return Policy, see below.
Return and Exchange Request
EmpireCovers.com guarantees that the car cover, truck cover, van cover, suv cover
or specialty cover you order will be new, free of defects, and will fit the vehicle
for which you ordered. If an item arrives damaged, used, defective, or does not
fit, EmpireCovers.com will exchange that item without additional charge. If we carry
no suitable replacement (the product has been discontinued, there is no size that
will effectively fit the vehicle, or other similar circumstance) you get your money
back, less the shipping. Occasionally we will issue a free replacement order without requiring you to return your original item to expedite the return process. In the event you are issued a free replacement order you will not be able to return that item for a refund.
You must contact us to initiate any return, whether your return qualifies under our Satisfaction Guarantee
You can not exchange an item ordered for a different vehicle under the Satisfaction
Return Terms and Conditions
All returns which do not qualify under the Satisfaction Guarantee above are subject
to the terms and conditions set forth below:
- Returned merchandise cannot be dirty or used. It must be in new,
unused, resellable condition.
- Empire Covers is not responsible for items returned without prior authorization. You must contact us before you return an item to us. A restocking fee will be applied to returned merchandise received without a return merchandise authorization (RMA).
- Replacements are shipped upon receipt of your return item.
- Refunds for unused, non-custom items are for the item only.
- Shipping charges are non-refundable, and customers are responsible for shipping
the product back to Empire Covers.
- Custom covers, Custom floor mats, and other "made-to-order" items are non-refundable
- however, in the event that a custom item is delivered damaged or defective, Empire
Covers will provide an exchange for an appropriate replacement.
- EmpireCovers.com is not responsible if you do not receive your delivery due to circumstances
beyond our control. We provide you with tracking information emailed to you automatically
once your order ships, and tracking information is available by telephone by calling 888-872-6855 during our normal business hours.
Please contact FedEx with your tracking number to resolve any delivery issues.
- On an approved return, Empire Covers will issue an RMA number. These RMA numbers
are valid for 30 days. All returns must be received within 30 days of delivery and
have a valid RMA number and are subject to inspection prior to processing.
- Photographs may be asked of any return to help back up and expedite a claim. There will be no pre-paid shipping labels given for sizing issues without a photo of the cover on the vehicle.
Road/Rug Wrap Returns
There are absolutely no returns on used/opened Road/Rug Wrap. Any product(s) sent back that are in used/opened condition will not be refunded or returned to the customer.
Bimini Return Policy
Please note that due to their complex packing and shipping cost, all bimini returns will be charged a 20% restocking fee and the customer will be responsible for paying for all shipping costs involved. EmpireCovers.com will gladly correct any incorrectly shipped or defective item at no extra charge to the customer within the first 30 days of receiving the order.