- Do you have any kind of satisfaction guarantee?
Empirecovers.com guarantees the size and quality of the products sent. If your product does not fit your vehicle or is damaged upon receipt, EmpireCovers will send an appropriate replacement.
- What is your return policy?
Empire Covers will accept returns within 30 days of receipt. All returns which do not fall under the satisfaction guarantee are subject to the terms and conditions set forth below. All returned merchandise must be in new, unused, resalable condition. Refunds for returned merchandise are for the item only, less a 15% restocking fee. Shipping charges are non-refundable, and customers are responsible for shipping the product back to Empire Covers. Before sending any merchandise back, you must contact Empire Covers by email. Include your full name, order number and reason for return. Empire Covers will issue a return merchandise authorization (RMA) number. These RMA numbers are valid for 30 days. All returns must have a valid RMA number and are subject to inspection prior to processing a refund. To request a return or exchange, please click here.
- Do you accept international orders?
Yes we do. If you are interested please go to a customer service page and present us with your address and we will process the order directly.
- I have a problem with an order what can I do?
Visit our customer service page and email us from there and we will get back to you shortly. All requests for returns will be responded to within two (2) business days.
- What are your business hours?
We are open Monday to Friday 9 am to 5pm.
- Can I get the tracking number for my order?
Yes. Please email customerservice@empirecovers.com. Include your full name and order number and we will gladly send you the tracking information.
- What happens if the item is not available?
We only have items available for sale on the website which we have in stock. Should we get an order for a backordered part, we will email you with an expected shipment date, and alternatives to your purchase if applicable.
- Are the prices going to stay the same?
Empirecovers has the right to change the prices for the covers as we feel necessary. We will not change the price during the transaction.
- What are the payment methods you accept?
We accept Visa, MasterCard, American Express and Discover.
- How long does it take to receive my package?
Orders ship within two (2) business days of being received. Actual transit time with the shipment carrier varies depending on the service selected.
- Can I cancel an order?
We will gladly cancel any orders that have not shipped. If your product has shipped, it will be treated as a return, and is subject to the terms and conditions of our Return Policy (FAQ #2 above).
- Warnings:
NOT LIABLE FOR REPAINTED SURFACES OR LACQUER PAINT. Repainted vehicles should not be covered for a minimum of 6 months. It is best to check with your body shop or paint manufacturer for recommended “cure” time. Use of any cover on a repainted vehicle may cause damage that is not due to the cover, but due to the new paint.
NEVER cover a hot tail pipe.
NEVER cover a car with convertible top down, windows or sunroof open or t-roofs out, or while trailering a vehicle.
Please refer to and read all the literature enclosed with your vehicle cover regarding warnings, installation and care instructions prior to using your cover. Please contact us or the product manufacturer if you do not receive your instruction sheet.
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